Fortinet Support & AMC Services in Malaysia

SysIT provides comprehensive Fortinet Support & Annual Maintenance Contract (AMC) services in Malaysia, ensuring your Fortinet security infrastructure remains secure, updated, compliant, and fully supported throughout its lifecycle.

Unlike vendors who simply resell licenses, we deliver local, accountable support combined with Fortinet-backed updates and hardware coverage.

What Is Fortinet Support & AMC?

AMC

Fortinet Support & AMC is a structured maintenance and support service designed to protect your investment and ensure continuous security.

  • FortiOS firmware updates
  • Security signature and threat intelligence updates
  • Hardware warranty and RMA handling
  • Technical support and troubleshooting
  • Configuration assistance (scope-based)
  • Ongoing health monitoring (as contracted)

Fortinet Products Covered

  • FortiGate Firewalls
  • FortiWiFi
  • FortiSwitch
  • FortiAP
  • FortiAnalyzer
  • FortiManager

Support & AMC Coverage Areas

License & Subscription Management

Management of Fortinet subscriptions including UTP, Enterprise, and Advanced Threat Protection with renewal tracking and activation validation.

Firmware & Security Updates

FortiOS upgrade planning, security patch assessment, scheduled upgrades, rollback planning, and validation.

Hardware Warranty & RMA

Fortinet hardware warranty handling, RMA coordination, advance replacement support, and replacement supervision.

Technical Support & Troubleshooting

Performance issues, VPN problems, SD-WAN instability, policy conflicts, and hardware fault isolation.

Configuration Assistance

Minor policy changes, routing adjustments, VPN modifications, and feature enablement guidance.

Support Models Available

Standard AMC (8×5)

Business hours support with firmware updates, security signatures, hardware RMA coordination, and email or phone support.

Premium AMC (24×7)

24×7 availability, faster response times, priority case handling, and critical incident escalation.

AMC + Managed Support

Proactive monitoring, regular health checks, configuration optimisation, and quarterly review reports.

Service Level Agreement (SLA) – Sample

Severity Description Response Time
Critical Network down / security breach ≤ 1 hour
High Major service degradation ≤ 4 hours
Medium Partial issue ≤ 1 business day
Low Advisory / request ≤ 2 business days

Custom SLAs and response commitments are available for enterprise and government environments.

Why Choose SysIT

  • Dedicated firewall migration service
  • Documented migration methodology
  • Risk-managed cutover approach
  • Post-migration validation and reporting
  • Optional AMC and managed services

Deliverables

  • Migrated and optimised firewall configuration
  • Secure VPN and routing setup
  • Migration documentation
  • Post-migration health check
  • Recommendations for ongoing support

Need Reliable Fortinet Support in Malaysia?

Renew your Fortinet AMC or discuss a custom support plan tailored to your environment.

Request AMC Quote